With technology rapidly developing, a lot of companies these days have sought for the help of some IT software. Numbers of IT software have been created to lessen the workload of employees and save the company some money and time. The problem is, most companies also don't have any idea what software to invest in. Listed below are two IT products that you should definitely get for your business.
Managed Service Provider (MSP) Software
This is a service platform which manages a predefined set of services for your clients. In short, it works as a virtual assistant. This software also has the ability to manage more than one client simultaneously from a set of centralized controls. You will have the ability to tailor the software to perform any customizable set of functions. Some common features which aid the software in performing at its best include automation, account management, remote monitoring, asset management, mobile capabilities, a help desk and advanced reporting. It works best within businesses like information services, transportation, utilities, supply chain management, media and more. An MSP software has the ability to take over a number of administrative tasks as the user may allow the software to establish the needed services and generate automated rules which are necessary for follow-through. Furthermore, getting an MSP software will not only help lessen the workload but will also lower some overhead costs, aid in the decision-making process and it also allows the users to customize and process data with no problem.
Remote Monitoring and Management (RMM) Software
Also referred to as Remote IT Management, this is a kind of software which is designed to aid MSPs in monitoring client endpoints, networks, and computers. The RMM software works as an "agent" which is installed on clients' mobile devices, servers, and other endpoints. These agents will then bring back information about the health of the machine and its status back to the MSP. This software works by giving the MSP some insight into the networks of the clients and it offers the ability to ensure that the machines are properly maintained and kept up-to-date. This function is all done by the software, without needing anyone to physically check on the clients' devices. When a problem with the clients' devices do arise, the RMM then alerts and sends a message to the MSP which prompts it to take whatever action needs to be done in order to fix the problem. In other words, an RMM software works as an assistant or messenger to the MSP, making both software a very effective team.
Getting both the MSP and RMM software may look like it'll cost you a lot, but if you view things in a different perspective, it will be able to save more of your time and money in the long run. With the two of them working together, you'll start to need little to no manpower at all for the tasks that the software can do alone. This will help you and your employees focus on other tasks that need your attention.